Legal Information

Last updated: 3 November 2026

About This Legal Notice

This legal notice explains who operates this website, how the operator is registered and identified in the United Kingdom, what visitors may and may not do with the site and its content, where responsibility lies, and which rules apply if a dispute arises. It applies to every page, document, download, form, tool and feature made available under this domain, including the reference and training material published here about audiovisual production.

The notice forms part of the agreement between you and reportaix (referred to below as we, us, our, or the operator). If you do not accept it, you should stop using the website. Where another document published on this site deals with a particular subject in more detail, that document applies to that subject alongside this notice, and the two should be read together rather than one instead of the other.

Nothing in this notice removes, restricts or replaces any right that United Kingdom law gives you as a consumer, and nothing here should be read as an attempt to do so. Where a term of this notice would be unlawful or unenforceable, it is treated as removed to the minimum extent necessary, and the remaining terms continue to apply.

Identity of the Website Operator

The website is owned, edited and operated by reportaix, a commercial business established in the United Kingdom. The operator trades as a supplier and systems integrator of professional audiovisual equipment and as a publisher of technical guidance for broadcast, studio and live-event production.

Legal form and company registration

The operator is a private limited company incorporated in England and Wales. Its company registration number is 04141235. The part of the United Kingdom in which the company is registered is therefore England and Wales, and the company is registered with limited liability: the liability of its members is limited to the amount unpaid on their shares, and the company's registered name carries the word Limited or the abbreviation Ltd to make that status clear to anyone dealing with it.

Under the Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015, a company must disclose on its websites the part of the United Kingdom in which it is registered, its registered number, and the address of its registered office. It must also state, where relevant, the fact that it is a limited company. This page, together with the site-wide footer, provides that disclosure. Related trading-disclosure rules require the company name to appear on business letters, order forms and other business correspondence, and company details must be capable of being found easily rather than being buried in a single obscure page.

Tax and business identifiers

VAT registration number: 770 0150 70. The company is registered for Value Added Tax in the United Kingdom, and VAT is charged on taxable supplies at the applicable rate, with VAT invoices issued accordingly.
Data Universal Numbering System (DUNS) number: 22 122 1851. This is used for procurement and credit identification purposes.
Unique Taxpayer Reference (UTR): 2305207473.
Principal activity: the supply, installation, configuration and support of professional audiovisual equipment and related technical services, and the publication of related technical information.

Responsible representatives

The directors of the company are collectively responsible for the content published on this website and for the conduct of the business. Day-to-day responsibility for editorial content, technical accuracy, customer service, security and data protection is delegated to the relevant managers and to the person appointed to handle data protection matters. Requests, complaints and formal notices concerning this page should be sent through the contact form or by telephone, and requests concerning personal data should be marked clearly for the attention of the data protection contact so that they are routed correctly.

Registered Office and How to Reach Us

Our registered office address, which is also the address for formal correspondence and for the service of legal documents, is 70 Kensington Way, Borehamwood, Hertfordshire, WD6 1LQ, United Kingdom. The business operates from its trading premises, and details of these can be confirmed by telephone or through the contact form on the Contact page.

Registered office and postal address: 70 Kensington Way, Borehamwood, Hertfordshire, WD6 1LQ, United Kingdom
Telephone: +44 20 8953 5963
Email: [email protected]

We are required to make available both electronic and non-electronic ways of contacting the business. The website provides a contact form and the email address listed above, while the telephone number provides an alternative route for urgent operational matters such as support, delivery and booking enquiries. We aim to acknowledge correspondence within five working days. Formal notices, including any notice relating to legal proceedings, should also be sent in writing to the registered office address above so that they can be logged and answered properly.

Please use these channels only for genuine business and technical enquiries. Messages that are abusive, misleading, or that attempt to obtain personal data about third parties will be referred to the relevant authorities where appropriate.

Purpose, Scope and Intended Audience

This website is an informative resource devoted to excellence in audiovisual production. Its subject matter includes broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. Its purpose is to explain how professional production environments are specified, built, configured, operated and maintained, and to help broadcasters, production companies, systems integrators, technicians, freelancers and students understand the technical decisions involved.

The site is aimed mainly at a professional and semi-professional audience based in the United Kingdom, but it is publicly accessible and may be read anywhere in the world. Where material refers to standards, licensing, radio spectrum use, electrical safety rules or workplace obligations, those references are given in the context of United Kingdom practice. Visitors elsewhere must satisfy themselves that their own national or local requirements apply to their project, and must not assume that a practice described here is compliant in their own jurisdiction.

Technical material is provided for general information and professional education. It is not a substitute for a site survey, a structural or electrical assessment, a formal engineering design, a risk assessment, or advice from a qualified specialist who has inspected the premises, equipment and workflow concerned. Anyone relying on the material for a live production or a capital project should confirm the details against the manufacturer documentation and the applicable regulations before committing to a design.

Access to the Website and Acceptable Use

Permitted use

You may read, view, browse and print pages from this website for your own internal professional use, and you may quote short extracts of the text for the purposes of fair dealing such as criticism, review, teaching or reporting current events, provided that the source is clearly acknowledged and the quotation is genuinely short and proportionate. You may store temporary copies in your browser cache as a normal part of using the site.

Conduct we do not allow

Copying, republishing, reselling, scraping or systematically extracting substantial parts of the site, whether manually or with automated tools, without our prior written permission.
Framing the site, mirroring it on another domain, or presenting our content as your own.
Attempting to gain unauthorised access to restricted areas, servers, databases or accounts, or probing, scanning or testing the vulnerability of the site without our written consent.
Introducing malware, denial-of-service traffic, spam, chain messages or any code designed to interfere with the operation of the site or of the systems of other users.
Using the site in a way that is unlawful, defamatory, harassing, discriminatory, or that infringes the rights of any person, including intellectual property and privacy rights.
Misrepresenting your identity, your qualifications or your affiliation with any organisation, including ours.

We may suspend, restrict or block access to all or part of the site, without notice, where we reasonably believe that a user is breaching these rules, that security is at risk, or that continued access would expose us or a third party to legal liability.

Accounts, credentials and security

Where any part of the site requires credentials, you are responsible for keeping them confidential, for the accuracy of the information you supply, and for all activity carried out under your credentials. You should tell us promptly if you believe an account has been compromised, and you should not share a login with people who are not authorised to use it.

Intellectual Property, Content Ownership and Brand Rights

Copyright and database rights

Unless stated otherwise, the text, technical diagrams, photographs, illustrations, layout, design elements, video, audio and other material on this website are protected by copyright and, where applicable, by database and design rights. Those rights belong to reportaix or to third parties who have licensed their material to us. All rights not expressly granted in this notice are reserved.

Trademarks and trading names

The trade names, logos, product names and service marks displayed on this site, including the names of manufacturers and software platforms, are the trademarks or registered trademarks of their respective owners. Nothing on this site grants you a licence to use any trademark, and you may not use our trading names or logos in a way that suggests endorsement, partnership or affiliation without our prior written consent.

Limited licence to visitors

Subject to the rules on acceptable use above, we grant you a limited, revocable, non-exclusive, non-transferable licence to access the site and to view its content for your own internal purposes. This licence does not permit you to create a derivative work for publication, to distribute the content commercially, or to use it to train automated systems for commercial redistribution, unless you have our written agreement or a legal exception applies.

Complaints about content

If you believe that material published on this site infringes your copyright, trademark or other right, please contact us with a description of the work, the page concerned, and an explanation of your rights. We will review the complaint promptly and will remove or amend material where that is appropriate, without admitting any liability.

Accuracy, Availability and Proportionate Limitation of Liability

Accuracy and updates

We take reasonable care to present accurate and current technical and commercial information. Equipment specifications, standards, software behaviour and regulatory requirements change frequently, and manufacturers may revise products without notice. Content is therefore provided as general information that reflects the position at the time it was written, and it may be superseded. Verify critical details against the current manufacturer documentation and regulations before you rely on them.

Availability

We aim to keep the site available, but we do not promise uninterrupted or error-free operation. Access may be interrupted by maintenance, upgrades, network failures, security incidents, or events outside our reasonable control. We may change, withdraw or restructure any part of the site, or any page within it, at any time.

Proportionate limits

To the fullest extent permitted by law, we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, or for indirect or consequential loss arising from your use of this website or from reliance on its content. Our total liability arising out of or in connection with the website is limited to the amount you have paid us, if any, for the specific service to which the claim relates.

What we do not exclude

Nothing in this notice limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any right you have under the Consumer Rights Act 2015 or other consumer legislation in the United Kingdom. If you are a consumer, the limits above apply only to the extent that they are fair and reasonable in the circumstances.

Cookies, Analytics and Similar Technologies

This site uses cookies and similar technologies. Cookies are small text files placed on your device that allow a website to remember information between page views. The rules that govern them in the United Kingdom come from the Privacy and Electronic Communications Regulations, together with the data protection framework, and they distinguish between cookies that are strictly necessary and those that are not.

Essential cookies

Strictly necessary cookies are used to deliver the service you have asked for. They support basic functions such as remembering your cookie choices, maintaining security, keeping a session stable while you complete a form, and balancing traffic across servers. These cookies do not require consent because the site cannot work correctly without them, but we still describe them in the Cookie Policy.

Non-essential cookies and consent

Cookies used for analytics, performance measurement, embedded media and marketing are not set unless you consent. A site-wide cookie banner appears on your first visit and gives you clear, granular choices: you can accept all cookies, reject all non-essential cookies, or select categories individually. Options are not pre-ticked, and refusing non-essential cookies does not restrict your access to the site. You may withdraw consent at any time, and the banner can be reopened from the cookie settings control on the site.

Managing your preferences

You can also control cookies through your browser settings, including deleting existing cookies and blocking future ones. Blocking essential cookies may prevent parts of the site from working properly. Full details of the cookies we use, their purposes, their duration and the third parties involved are set out in the Cookie Policy.

Personal Data, UK GDPR and Your Rights

Personal data is information relating to an identified or identifiable individual. We process personal data in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, together with the Privacy and Electronic Communications Regulations where electronic communications are involved.

Controller and lawful bases

reportaix is the data controller for personal data collected through this website. We process personal data to respond to enquiries and support requests, to provide training and technical services, to administer orders, invoices and warranties, to keep the site secure, to understand how the site is used, and to meet legal, tax and accounting obligations. Depending on the context, the lawful basis is your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests in running and improving the business, balanced against your rights.

Your rights

Subject to the conditions in the legislation, you have the right to be informed about how your data is used, to access a copy of your personal data, to have inaccurate data corrected, to have data erased in certain circumstances, to restrict or object to processing, to data portability where processing is based on consent or contract and carried out by automated means, and to withdraw consent at any time without affecting the lawfulness of earlier processing.

Retention, security and international transfers

We keep personal data only for as long as it is needed for the purpose it was collected for, plus any period required by tax, accounting, warranty or legal rules. We use technical and organisational measures appropriate to the risk, including access controls, encrypted transmission and staff confidentiality obligations. Where a supplier processes data outside the United Kingdom, we rely on an adequacy finding or on appropriate safeguards such as the International Data Transfer Agreement or the UK Addendum to the standard contractual clauses.

Complaints

If you are unhappy with how we handle your personal data, please contact us first so that we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office, the United Kingdom supervisory authority for data protection. The Privacy Policy explains in full what we collect, why, for how long, and who we share it with.

External Links and Third-Party Content

This website may mention or refer to the websites, documents, tools, standards and products of third parties, including manufacturers, standards bodies, broadcasters and event organisers. Such references are provided for context and professional convenience. We do not control third-party sites and are not responsible for their content, accuracy, availability, security or privacy practices, and a reference does not imply that we endorse or are affiliated with the third party.

If you follow a route away from this site, you do so at your own risk, and the terms and privacy notices of the other site will apply. Where third-party material is embedded in our pages, for example a video player or a map, that service may set its own cookies and collect technical information about your device; these are described in the Cookie Policy. If you believe a reference on this site is inaccurate or misleading, please tell us and we will review it.

Training, Purchases, Delivery and Consumer Rights

Where this website offers paid courses, downloads, consultancy or equipment, additional contractual terms apply. These are set out in the Terms and Conditions, together with the Payment and Refund Policy, and they cover order acceptance, pricing, payment, invoicing, delivery, risk and title, cancellation, rescheduling, and the handling of refunds.

Cancellation and refunds

Consumers in the United Kingdom normally have a statutory right to cancel a distance or off-premises contract within fourteen days of entering into it, starting from the day the contract is concluded or the goods are received, as applicable. This right is subject to statutory exceptions, for example where a digital download has been supplied with the consumer's express consent and acknowledgement that the cancellation right is lost, or where a service has been fully performed with consent. Where a course date has passed, or where bespoke work has begun at your request, different rules apply, and these are explained in the Payment and Refund Policy.

Faulty goods and unsatisfactory services

Goods must be of satisfactory quality, fit for purpose and as described, and services must be performed with reasonable care and skill. If something is wrong, you are entitled to the remedies provided by the Consumer Rights Act 2015, which may include repair, replacement, a price reduction or a refund. Statutory rights operate alongside any manufacturer warranty and are not affected by it.

Business customers

If you buy in the course of a business, consumer protection legislation does not apply in the same way, and the commercial terms in the Terms and Conditions govern the transaction, including lead times, deposits, retention of title and liability. Please read those terms before placing an order.

Accessibility of This Website

We want this site to be usable by as many people as possible, including visitors who use screen readers, keyboard navigation, magnification or voice control. We aim to follow recognised accessibility guidance for structure, colour contrast, text alternatives for meaningful images, captions and transcripts for video where these are provided, and clear focus indicators. Where a page falls short of that aim, we treat it as a defect to be corrected rather than an accepted limitation.

If you encounter a barrier, please tell us through the contact form, describing the page and the difficulty. We will try to provide the information in another format, such as plain text or a larger-print document, and we will use the report to improve the site. Service providers are also expected to consider their duties under equality legislation in the United Kingdom when providing services to the public.

Applicable Law, Jurisdiction and Dispute Resolution

This notice, and any dispute or claim arising out of or in connection with it or with the use of this website, is governed by the law of England and Wales. Subject to the paragraph below, the courts of England and Wales have exclusive jurisdiction over such disputes.

Consumers

If you are a consumer resident elsewhere in the United Kingdom, you may bring proceedings in the courts of the part of the United Kingdom in which you live, and nothing in this notice removes the protection afforded to you by the mandatory consumer law of your home nation. If you are a consumer resident in another country, mandatory rules protecting you in your country of residence continue to apply where they cannot be disapplied by agreement.

Before proceedings

We ask that you raise any complaint with us first, using the contact details on this page, so that we have a chance to investigate and resolve it. Please include the relevant order reference, dates, page addresses and any supporting documents. Most matters are resolved at this stage.

Alternative dispute resolution

Where a dispute cannot be settled directly, alternative dispute resolution may be available, including a certified alternative dispute resolution provider. Consumers are never obliged to use alternative dispute resolution, and using it does not prevent either party from going to court. Where a consumer dispute arises from an online transaction, information about the recognised dispute resolution bodies operating in the United Kingdom can be requested from us, and we will supply it on request within a reasonable time.

Changes to This Legal Notice

We review this legal notice regularly and may amend it to reflect changes in our business, our services, the technology we use, or the law. The version published on this page is the version in force. Where a change is material, we will take reasonable steps to bring it to the attention of visitors, for example by publishing a notice on the site or by updating the date shown at the top of this page, and where the law or good practice requires consent for a new use of personal data, we will ask for it before the change takes effect.

Continued use of the website after a revised notice is published indicates that you accept the revised version. If you do not accept it, you should stop using the site. Previous versions of this notice can be requested through the contact form, and we keep a record of the dates on which each version took effect.

Contact and Last Updated Information

If you have a question about this legal notice, about how we are registered, or about how we handle your information, please contact us using one of the routes below.

Website operator: reportaix
Postal and registered office address: 70 Kensington Way, Borehamwood, Hertfordshire, WD6 1LQ, United Kingdom
Telephone: +44 20 8953 5963
Email: [email protected]

This legal notice was last updated on 3 November 2026. Please check this page before relying on it, and refer to the version currently published here when corresponding with us about a legal matter.