Payment and Refund Policy

Last updated: 03 November 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through reportaix. The policy covers access to informative materials on audiovisual production excellence, including broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. It governs transactions for both one-time course purchases and any subscription-based access to educational content. The policy is designed for customers located in the United Kingdom and complies with applicable UK laws including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Additional charges may apply for optional extras such as certification documents or extended access periods. Customers are responsible for any currency conversion fees imposed by their payment provider when paying from outside the UK. reportaix reserves the right to adjust prices at any time, but changes will not affect confirmed orders.

Accepted Payment Methods, Authorisation and Security

Payments are accepted via major credit and debit cards, bank transfers, and approved digital wallets. All transactions are processed through secure third-party payment gateways that comply with PCI DSS standards. Authorisation occurs immediately upon submission of payment details. reportaix does not store full card information. In the event of payment failure due to insufficient funds or incorrect details, the order will not be processed until resolved.

Order Confirmation and Contract Formation

A contract is formed when you receive an order confirmation email following successful payment. This confirmation outlines the specific course access granted, duration, and any applicable terms. Until this point, no binding agreement exists. Access credentials or download links are provided only after confirmation. For courses involving live elements or scheduled sessions, booking is subject to availability confirmed in writing.

Cancellation Rights and Applicable Periods

Under UK consumer law, you have a 14-day cooling-off period from the date of purchase during which you may cancel without providing a reason, provided you have not started accessing the digital content. If access has begun, the right to cancel may be lost. For services or courses with scheduled delivery, cancellation must be requested before the start date. Notification of cancellation must be made in writing via the contact form on the Contacts page.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available within the cooling-off period if no content has been accessed. Exclusions apply to any portion of the course already downloaded, viewed or completed. Promotional offers, gift purchases and customised materials are non-refundable once access is granted. Refunds will not be issued for dissatisfaction with course content after the cooling-off period or for failure to meet technical requirements on the customer side.

Step-by-Step Procedure to Request a Refund

To request a refund, contact reportaix using the form on the Contacts page or by emailing [email protected]. Provide your order number, full name, contact details and reason for the request. Requests must be submitted within the applicable time limits. Incomplete requests may delay processing. You will receive an acknowledgement within five working days.

Inspection, Approval, Rejection and Notification of the Refund Decision

Upon receipt of a refund request, reportaix will inspect the account activity to confirm whether content access has occurred. Decisions are made within ten working days. Approval results in immediate notification by email, while rejection includes an explanation of the reason. Customers may appeal a rejection by providing additional evidence within seven days.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are issued to the original payment method. Processing typically takes five to ten working days, though bank transfer refunds may require up to fourteen days depending on the provider. Customers will receive confirmation once the refund has been initiated. Any applicable taxes or fees originally charged will also be returned where eligible.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital courses are treated as digital content under UK law. Access begins immediately upon confirmation for most purchases, limiting cancellation rights once streaming or downloading starts. Subscriptions renew automatically unless cancelled before the renewal date. Promotional discounts are valid only for the initial term and do not extend to refunds. No refunds are provided for unused portions of subscription periods after the cooling-off window.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in order cancellation without penalty. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may lead to account suspension pending resolution. Suspected fraudulent activity will be reported to relevant authorities and may result in immediate order cancellation without refund.

Mandatory Consumer Rights in the United Kingdom

This policy does not affect your statutory rights under the Consumer Rights Act 2015, including the right to goods and services of satisfactory quality. Nothing in this policy excludes liability for personal injury or fraud. For queries regarding these rights, consult the Citizens Advice service or seek independent legal advice.

Contact Route, Policy Changes and Last-Updated Date

For all enquiries related to this policy, use the contact form available on the Contacts page or reach reportaix at [email protected] or +44 20 8953 5963. The address for written correspondence is 70 Kensington Way, Borehamwood, Hertfordshire, WD6 1LQ, United Kingdom. This policy may be updated periodically to reflect changes in law or business practices. Continued use of the site after updates constitutes acceptance of the revised terms. The current version was last updated on 03 November 2026.